Effective Date: 11/15/2024
Price Self Storage Holdings, LLC, Price Self Storage Management Inc. and all other Price Self Storage Companies (“Price Self Storage,” “we,” “us’” or “our”) are committed to responsible information management practices. As a part of that commitment, this Price Self Storage Privacy Policy (“Privacy Policy”) is an effort to provide users of our websites and services, including at PriceSelfStorage.com, RVandBoatStorage.com, PriceWinestorage.com, Mini-Max.com, PriceStudentStorage.com, StoreForTheSummer.com, Student-self-storage.com, StudentStorage123.com, StudentStorageSpecial.com, SummerSelfStorage.com, SanJuanCapistranoSelfStorage.com, SanJuanSelfStorage.com, SelfStorageSanJuan.com, SelfStorageSanJuanCapistrano.com and BestPriceSelfStorage.com (collectively, the “Websites” or this “Website”), and when you go on-site to our physical premises. We want to provide our customers and users with a clear understanding of how we collect information, how we use the information we collect, with whom we disclose such information, and the steps we take to secure the information we collect.
California state law confers certain rights relating to personal information to its residents. If you are a California resident, please also see our California Consumer Privacy Section in this Policy located at: Notice to California Residents - Your California Privacy Rights
Texas and Nebraska state laws confer certain rights relating to personal information to its residents. If you are a Texas or Nebraska resident, please also see our Consumer Privacy Section in this Policy located at: Multi-State Consumer Data Protection Act Notice Texas And Nebraska
By using our Websites or engage in our storage services at our physical locations, you consent to the collection, use and sharing of your information by Price Self Storage in accordance with this Privacy Policy. This Privacy Policy incorporates herein the Terms and Conditions of this Website; both statements should be read in conjunction with each other.
This Privacy Policy is intended solely and exclusively for residents of the United States. Accordingly, this Privacy Policy is directed only towards residents and users within the United States, and not intended for users outside of the United States. By using and visiting the Websites, you represent that you are not a European Union resident. If you are located outside of the United States, including in the European Union, and you use the Websites you are doing so in violation of our Terms and Conditions. By providing Personally Identifiable Information, you acknowledge and consent to the transfer and processing of such information in the United States.
This Privacy Policy is not intended to govern any information, including personal information, that you may be storing in our storage units. Any information along with all other physical items that may be located within storage units will be governed by the terms of the Price Self Storage Self-Storage Agreement.
Your Consent
Please review this Privacy Policy periodically. You should read this entire Policy before submitting information, including personal information, to us in any form or using our Websites. Whenever you submit personal information to us, you consent to the collection, use, disclosure, transfer, and storage of that information in accordance with this Privacy Policy.
All personal information may be used for the purposes stated in this Privacy Policy. We may make full use of all information that is de-identified, aggregated, or otherwise not in personally identifiable form. We may also make full use of all user-generated content you submit to us, in accordance with our Terms and Conditions.
What Does This Privacy Policy Apply To?
This Privacy Policy describes our privacy practices for personal information that we collect and use:
• when you interact and engage with us through the Websites;
• when you use, purchase, obtain or consider our self-storage services (“Services”), or engage with us or go to our physical storage locations;
• when you communicate with us in any way including by calling or emailing our customer service department, participating in an online chat, connecting with us on social media, post to our social media pages and tagging us in your social media posts (collectively, “Communications”);
• from our happy clients who may provide your personal information through our Referral Program; and
• when you respond to our advertisements or participate in surveys or participate in our contests or promotions (the “Participation Opportunities”).
What information is being collected?
1. Personally Identifiable Information: This category includes information that would allow us to identify you personally. This includes contact information, such as names, addresses, e-mail addresses, driver’s license information, and phone numbers, as well as billing information, such as credit card numbers. For instance, if a customer desires to make an online payment, we require the customer to provide a credit card number. We also record your phone conversations for quality assurance and customer service purposes, and we collect any PII disclosed in those conversations. Your video image may also be collected for our security feed purposes, along with other PII you provide in person, when you go to our physical locations.
2. Other Information including Internet Activity: Our Websites may track the total number of visitors to the Websites, the number of visitors to a particular page of the Websites, how our Websites visitors engage in with our Websites including what they click and where they are engaging with us, and/or other such technical information, including, internet protocol (IP) address, user settings, MAC address, cookie identifiers, mobile carrier, mobile advertising and other unique identifiers, browser or device information, approximate location derived from IP address, and internet service provider. This data may be used to diagnose problems with the Websites, gather demographic, geographic and other information to improve our services or marketing efforts, improve our services and product, and for similar purposes. We may also make Personally Identifiable Information anonymous or aggregate such anonymous data.
How Do We Collect Information?
1. Voluntarily Provided Information: Price Self Storage may collect information, which may include Personally Identifiable Information, that is provided to us voluntarily by you or by a satisfied customer (if through the Referral Program), or when you engage with us and utilize our services in person, online, or telephonically. This information may be collected in coordination with a voluntary survey, with our customer service agents in person or on the phone, with information or service request, promotional contest, a reservation, the execution of a self storage agreement, at our physical locations, or by similar voluntary methods.
2. Passive Information Collection: Price Self Storage may also collect information, which may include Personally Identifiable Information, automatically when you visit our Websites or through our security feeds at our physical locations. This information may include website "traffic" data or IP addresses (an IP address is a number automatically assigned to your computer in order to use the Internet), or images and video feeds through our security cameras at our physical locations. Information may be collected using technologies such as standard server logs, cookies, pixels, and clear GIFs or Web beacons. To learn more about our use of cookies, please review our Cookie Statement
a) Analytics Companies: We partner with certain third parties (such as Google Analytics) to collect information about the use of our website and the use of other websites, apps, and online resources. These third parties may use server logs, web beacons, tags, pixels, and similar technologies, and they may set and access cookies on your browser. These third parties may provide us your Personally Identifiable Information, as well as aggregated information and anonymized information. We use the information collected by these third parties to engage in analytics, auditing, research, and reporting. You can read Google’s privacy policy, which applies to Google Analytics and the information collected by Google Analytics, at http://www.google.com/intl/en/policies/privacy/
b) Session replay and Mouse Clicks: Our Websites use session replay and mouse click tools including Hotjar. These analytic tools provide session replay, heatmaps, funnels, form analytics, feedback campaigns, and similar features/functionality. These tools may record your clicks, mouse movements, scrolling, form fills (keystrokes) in non-excluded fields, pages visited and content, time on site, browser, operating system, device type (desktop/tablet/phone), screen resolution, visitor type (first time/returning), referrer, anonymized IP address, location (city/country), language, and similar meta data. They do not collect any information on pages where it is not installed, nor do they track or collect information outside your web browser.
To learn more, please visit Hotjar’s Privacy Policy. To learn more about how to opt-out of Hotjar’s use of your information, please click here.
3. Social Media: If you interact with us on social media networks - such as Facebook, Instagram, Twitter, YouTube or Pinterest - we may collect or receive Personally Identifiable Information about you such as your name and profile photo. For example, we may collect this information when you tag us, like our posts or comments, comment on or reply to our posts and comments, or incorporate our name into a hash tag. We will treat the information we collect or receive in accordance with this Privacy Policy. We are not, however, responsible for the collection, use or disclosure of your information by such third-party social media networks. Their collection, use, and disclosure of information is governed by their own information collection and privacy policies, and we recommend you review those respective privacy policies.
4. From Third Parties: We may collect information, which may include Personally Identifiable Information, from third parties and vendors, as well as from publicly available sources, and add it to the other information collected.
a) Third Party Reservation Sites: When you use a third-party reservation site to reserve one of our storage units, that third-party may collect your Personally Identifiable Information and subsequently provide some of your Personally Identifiable Information to us to confirm your reservation. We will treat the information we receive in accordance with this Privacy Policy. To the extent Personally Identifiable Information is separately collected by those third-party reservation sites, we have no control over, and are not responsible for, the information collected by the third-party reservation company. For more information, we would advise you review their privacy policies to learn about their collection practices.
How Do We Use Personally Identifiable Information?
Information collected by this Website is used for the following purposes:
• To provide you with the Services or products you request;
• To confirm your identity
• To address customer inquiries or issues;
• To maintain customer accounts and dealings;
• To process customer payments;
• To enhance Website operations;
• To provide marketing and promotional efforts;
• To enforce agreements, address security hazards, prevent fraud or illegal or improper activities;
• To provide, develop, maintain, and improve our Services (e.g. evaluating the performance of our staff, assessing the quality of our products and Services, and helping us improve our websites, processes, and facilities);
• To confirm your eligibility for and process discounts, special pricing, and rebates;
• To allow creation of and access to an online customer portal;
• To communicate with you (e.g., for customer service purposes, to discuss billing or payments, or to notify you about past-due payments, liens or auctions relating to your storage unit);
• To coordinate and facilitate events;
• To comply with our legal obligations;
• To protect our legitimate business interests and legal rights;
• For research and analytical purposes (e.g., identifying trends and effectiveness of marketing campaigns);
• For administrative purposes (e.g., auditing and reporting);
• For other legally permissible purposes.
How Long Do We Retain Information?
We retain relevant Personally Identifiable Information related to your account and/or your business relationship with us pursuant to applicable federal and state rules and regulations and so long as retaining said Personally Identifiable Information is necessary including, but not limited to, the duration of your lease, the duration of time when you are a tenant, the duration for which any amounts owed to us are due by you, and a reasonable period after termination of any business relationship.
To What Extent Do We Disclose Your Information to Third Parties?
Price Self Storage may disclose your information in the following situations:
1. Service Providers: We may disclose your information, including Personally Identifiable Information, with service providers or their affiliates to assist in our business operations (e.g., to process payments, store data, deliver information, market our services, and perform other similar functions), or to provide the services you have requested.
2. Business Transfers: We may share your information, including Personally Identifiable Information, as part, of or in connection with, a merger, acquisition, assignment, as part of debt financing, the sale of company assets, or in any similar transaction, or to the extent as may be required in the unlikely event of insolvency bankruptcy, or a receivership.
3. Legal Obligations. We may disclose your information to third parties: (i) where we have a good faith belief that such disclosure is necessary to meet any applicable law, regulation, legal process or other legal obligation; (ii) when we believe disclosure is necessary to protect or prevent harm, illegal activity, or financial loss, (iii) to detect, investigate and help prevent fraud or technical issues; and (iv) to cooperate with law enforcement, government, quasi-governmental and public agency requests or reporting requirements
4. Protection of Price Self Storage. We, our agents, and independent contractors, may disclose your information, including Personally Identifiable Information, where we believe it may limit our liability in an actual or potential lawsuit, or where otherwise necessary to protect our rights, interests and/or property (including, without limitation, to enforce our agreements), or the rights, interests and/or property of our agents, independent contractors, customers, and others. For example, if there is an unpaid balance on your account, we will provide your Personally Identifiable Information to a collection agency and the unpaid balance may be reported to a credit agency.
5. To Other Third Parties including Social Media and Targeted Advertisers. We disclose Personal Information to third parties we work with who help us gather information from you and communicate with you including entities that provide sweepstakes/contests sponsorship, social media companies, companies providing data analytics, targeted advertising, or online behavioral marketing services.
How is Personally Identifiable Information Secured?
We employ safeguards to help preserve our users’ security and privacy and to help prevent the misuse of any Personally Identifiable Information. These safeguards are consistent with industry standards. In addition to other procedural safeguards, we use security software (SSL, or Secure Sockets Layer, technology) and firewalls to protect your information.
What Third Party Technologies May Be Encountered on the Websites?
Third Party Websites
Our Websites may contain images of and links to third-party websites ("Linked Sites"). The Linked Sites are not under our control and we are not responsible for examining or evaluating any Linked Sites. We also do not warrant the offerings of any of these businesses or individuals or the content of the Linked Sites. We do not assume any responsibility or liability for the actions, products, and content of all these Linked Sites or any other third parties. We are providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by us of any Linked Sites or any association with its operators, or with any of its products or services. You should carefully review their privacy statements and other conditions of use.
Third Party Applications
Third-party applications, such as Instagram, Facebook, Twitter, Pinterest, or Google buttons, may be available on our Websites. The owners or providers of those third-party applications may collect Personally Identifiable Information from you when you click through to their platform or website from our Websites. We are not responsible for the collection, use or disclosure of your information by such third parties. Their collection, use, and disclosure of information is governed by their own information collection and privacy policies.
Digital Advertising
We partner with third parties to provide advertising services that are targeted based on your online activities across websites, mobile apps, and devices over time (commonly referred to as “interest-based advertising” or “online behavioral advertising”). Our advertising partners may collect information about your activities on our Websites and combine it with information about your activities on other websites, mobile apps, and devices. They may collect such information using server logs, cookies, web beacons, tags, pixels, mobile advertising IDs (such as Facebook cookies or Google’s Advertising ID), cross-device linking, and similar technologies. For example, our advertising partners may use the fact that you visited our website to target advertising to you on other websites and mobile apps on your current device or on other devices you use. They may match your browsers or devices if you log into the same online service on multiple devices or if your devices share similar attributes that support an inference that they are used by the same person or household. This means that information about your activity on websites or apps on your current browser or device may be combined and used with information collected from your other browsers or devices.
What Privacy Rights and Choices Do You Have?
In addition to the rights and choices listed in this section, California Consumers may also have the rights described in the section below titled: Notice to California Residents - Your California Privacy Rights, found below.
Promotional/Marketing Communications: You may opt out of receiving future promotional communications from us by emailing us at marketing@priceselfstorage.com or by following the instructions within a promotional communication you received from us including clicking the unsubscribe button at the bottom of our marketing emails. We will try to comply with your request as soon as reasonably practicable. If you opt out of receiving marketing emails from us, we may still send you important administrative messages - such as communications regarding billing, payments, lien notices or auction notices concerning your storage unit - from which you cannot opt out.
Cookies: You have the right to choose whether or not to accept cookies. However, they are an important part of how the Websites work, so you should be aware that if you choose to refuse or remove cookies, it could affect the availability and functionality of the Websites. When you first visit our Websites, you will be presented with a banner which offers you a choice about whether to allow all cookies or customize your consent to our use of cookies and similar tracking technologies, the use of which may constitute a “sale” or “share” of personal information under applicable law. If you wish to amend your choices, you can do so by clicking here. Please note that your request to opt-out of sale/sharing will be linked to your browser identifier only. If you use a different computer or Internet browser to access our sites, you will need to renew your cookie management choices. In addition, most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove or reject browser cookies. To do so, please follow the instructions provided by your browser. For further information about cookies, including how to see what cookies have been set on your device and how to manage and delete them, you can visit https://allaboutcookies.org/. Please note that your request to opt-out of sale/sharing will be linked to your browser identifier only. If you use a different computer or Internet browser to access our sites, you will need to renew your cookie management choices.
Analytics: As discussed above, we partner with Google Analytics. You can read Google’s privacy policy, which applies to Google Analytics and the information collected by Google Analytics, at http://www.google.com/intl/en/policies/privacy/. You can opt-out from being tracked by Google Analytics in the future by downloading and installing Google Analytics Opt-out Browser Add-on for your current browser https://tools.google.com/dlpage/gaoptout.
We also use Hotjar’s session replay analytics services. This allows us to record and replay an individual’s interaction with the Services. For more information about how Hotjar uses your personal information, please visit the “Personal Data collected from a visitor of a Hotjar Enabled Site” section of Hotjar’s Privacy Policy. To learn more about how to opt-out of Hotjar’s use of your information, please click here
We also use Facebook Connect for advertising purposes. For more information about Facebook’s use of your personal information, please visit Facebook’s Data Policy. To learn more about how to opt-out of Facebook’s use of your information, please click here while logged in to your Facebook account.
“Do Not Track” Requests: Do Not Track (“DNT”) is a privacy preference that users can set in certain web browsers. Please note that we do not respond to or honor DNT signals or similar mechanisms transmitted by web browsers.
Children's Privacy; COPPA Compliance
We do not intentionally collect, nor do we have any knowledge of data previously collected from children under the age of 16. The Websites are not directed to children under 16 and children under 16 should not use the Websites. If we learn that we have inadvertently collected any such data, we will delete it as soon as possible. If you are the parent or legal guardian of a child whose information we have inadvertently collected, please contact us at customerservice@priceselfstorage.com.
California Shine the Light Disclosure
We do not allow third parties to use your personal information for direct marketing of their products or services. Nevertheless, if you are a resident of California, California Civil Code Section 1798. 83 permits you to request, once per year, information regarding our disclosure of certain of your Personally Identifiable Information to a third-party for that third- party’s direct marketing purposes. If you would like to exercise your right to obtain information under California’s Shine the Light Law, please email us at customerservice@priceselfstorage.com and include CA Shine the Light in the subject matter of your email.
Notice to California Residents - Your California Privacy Rights
This section of the Privacy Policy applies solely to visitors, users, and others who are residents of the State of California (“California Consumers”). For purposes of this section of the Privacy Policy only, the terms defined in the California Consumer Privacy Act of 2018 ("CCPA") (as amended by the California Privacy Rights Act (“CPRA”)) and the relevant implementing regulations have the same meaning when used in this section of the Privacy Policy. For example, when used in this section of the Privacy Policy only, “Personal Information” generally means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household.
Data Retention
We retain relevant Personally Identifiable Information related to your account and/or your business relationship with us pursuant to applicable federal and state rules and regulations and so long as retaining said Personally Identifiable Information is necessary including, but not limited to, the duration of your lease, the duration of time when you are a tenant, the duration for which any amounts owed to us are due by you, and a reasonable period after termination of any business relationship.
Information Collected
In the preceding 12 months, we have collected the categories of personal information about California consumers as described in Annex 1 to this Notice. To review these categories click here: Annex 1.
Business-to-Business (“B2B”) Information
If you are a contact person for any of our business partners, vendors, distributors, suppliers, service providers, contractors, or other entities with which we have a business relationship or potential business relationship, we collect the contact information you provide to us, including name, phone number, address, email address and other contact and relationship information consistent with your role in facilitating that business relationship. We use that information for internal purposes, including to contact you, send and receive information, and otherwise facilitate the business relationship. We do not disclose that information outside our business relationship without your consent. Please see Annex 1 for more details.
Information Sold or Used for Targeted Advertising
As explained in Annex 1 of this Policy, we and our third-party partners such as social networking sites and advertising companies, share your data in order to serve you with ads tailored to your preferences across various platforms. This type of sharing may be considered a sale or sharing of information for targeted advertising purposes under certain state laws. You can control the information shared about you and request an opt-out.
We sell or share the following categories of Personal Information for Targeted Advertising (See Annex 1 for further details):
• Personal Identifiers
• Commercial Information
• Internet/Network Activity
For details regarding the categories of third parties with whom we have shared this information, please see Annex 1.
Right to Know About Personal Information Collected, Disclosed, or Sold or Shared
California Consumers have the right to request that we disclose to that consumer or a person or business designated by the consumer as his or her authorized agent (as explained below):
(1)The categories of Personal Information we collected about that consumer;
(2)The categories of sources from which the Personal Information was collected;
(3)The business or commercial purpose for collecting or selling Personal Information;
(4)The categories of third parties with whom we share Personal Information;
(5)The specific pieces of personal information we collected about that consumer.
These requests may be submitted using the information provided in the Submitting a Request section below.
Right to Request Deletion of Personal Information
California Consumers have the right to request that we delete any Personal Information that we have collected or that we maintain (and direct our service providers to do the same). Please note that there are a number of exemptions to the requirement that your personal information be deleted. For example, we cannot delete your personal information if you are a current tenant, have not properly and completely vacated your unit and removed all personal items, owe a balance on your account, or are subject to any legal or collection activity.
These requests may be submitted using the information provided in the Submitting a Request section below.
Right to Request Correction of Personal Information
California Consumers have the right to request that we correct any Personal Information about the consumer that we have collected or that we maintain (and direct our service providers to do the same) that is either inaccurate or incomplete.
These requests may be submitted using the information provided in the Submit a Request section below.
Sale and Sharing of Personal Information and the Right to Opt-Out of Sale of Personal Information or Sharing Personal Information for Cross Contextual Advertising
We do not “sell” Personal Information as the term “sell” is commonly understood; however, we may share information with third-party analytics and advertising partners for purposes of promoting our Services, such as for cross-contextual behavioral advertising. The categories of personal information we may have “sold” and/or “shared” with Digital Advertising Companies and Data Analytics Companies are:
• Identifiers (for example online identifiers such as IP address);
• Commercial Information (for example whether you transacted with us); and,
• Internet or Other Electronic Network Activity (for example when and how you used our website).
This information is shared for the following purposes:
• Providing personalized products and Services, including content, ads, and other offerings
• Marketing and advertising our products and Services as well as those of affiliated companies, business partners, and other third parties
To the extent that such sharing is consider a “sale” or “sharing” under California law, Consumers may opt-out by contacting us as set forth in Contact Us section below, by clicking here or by:
• Modifying Your Cookie Preferences
When you first visit our website, you will be presented with a banner which offers you a choice about whether to allow all cookies or customize your consent to our use of cookies and similar tracking technologies, the use of which may constitute a “sale” or “share” of personal information under applicable law. If you wish to amend your choices, you can do so by clicking here. Please note that your request to opt-out of sale/sharing will be linked to your browser identifier only. If you use a different computer or Internet browser to access our sites, you will need to renew your cookie management choices.
• Opt-Out Preference Signals and Global Privacy Control
We honor opt-out preference signals that you enable, including the Global Privacy Control. You may exercise your opt-out right by broadcasting an opt-out preference signal, such as the Global Privacy Control (GPC) (on the browsers and/or browser extensions that support such a signal). Please note that your request to opt-out of sale/sharing will be linked to your browser identifier only. If you use a different computer or Internet browser to access our sites, you will need to renew your opt-out request here.
Please note that your request to opt-out of sale/sharing will be linked to your browser identifier only. If you use a different computer or Internet browser to access our sites, you will need to renew your cookie management choices.
• Web Browser Settings
While most web browsers are set to accept cookies by default, if you prefer, you can usually choose to set your browser to remove or reject browser cookies. To do so, please follow the instructions provided by your browser. For further information about cookies, including how to see what cookies have been set on your device and how to manage and delete them, you can visit https://allaboutcookies.org/. Please note that your request to opt-out of sale/sharing will be linked to your browser identifier only. If you use a different computer or Internet browser to access our sites, you will need to renew your cookie management choices.
Right to Not Be Discriminated Against
Consumers have the right not to receive discriminatory treatment from us for the exercise of the privacy rights conferred by CCPA and listed in this Privacy Policy.
Right to Access Information About Automated Decision Making and the Right to Opt-Out of Automated Decision Making
You can request access to information about automated decision making processes. Price Service Storage does not engage in automated decision making processes. To inquire about automated decision making, please email us at customerservice@priceselfstorage.com
Sensitive Information
Consumers have the right to limit the use and disclosure of certain sensitive personal information (as defined in the CCPA). We currently do not process sensitive personal information for any purposes other than those specified in Cal. Civ. Code § 1798.121, Regulations § 7027(m). .
Authorizing an Agent to Exercise Your Rights
Consumers have the right to designate an authorized agent to exercise the privacy rights conferred by the CCPA. To designate an authorized agent, you must either provide the agent with an executed power of attorney or provide the authorized agent with written permission, signed by you, to exercise your CCPA rights. The agent must also be registered with the California Secretary of State.
If you are an authorized agent acting on behalf of a consumer, then please state so in your request and provide both the information listed above concerning the consumer and your full name, address, telephone number and email address. if you are a parent or legal guardian making the request on behalf of your minor child, please also state so in your request.
Submitting a Request
To make Requests to Know, Correct, or Delete, please submit a verifiable consumer request pursuant to the instructions below. We will acknowledge your Request to Delete within 10 days and will attempt to respond substantively within 45-90 days.
California consumers may submit a verifiable request for the access, deletion, or correction of their personal information by calling (855) 930-2560 or by clicking here. We may also be reached via email at customerservice@priceselfstorage.com'; by phone at (855) 930-2560; or by writing to us at: P.O. Box 27615; San Diego, CA 92198.
The Request must provide sufficient information to allow us to verify that you are the person about whom the personal information was collected, sold, shared, or disclosed and must contain sufficient detail to allow us to properly understand, evaluate and respond to your request. If we cannot verify your identity, we will not be able to respond to your request. Additionally, as permitted by law, if the information requested to be deleted is necessary for us to maintain, we will not be able to comply with your request. We will notify you if this is the case.
Changes to this Privacy Policy
The Privacy Policy may be revised from time to time. The “Effective Date” legend at the top of this page indicates when this Privacy Policy was last revised. Any changes will become effective when we post the revised Privacy Policy on our Website. Your continued use of the Websites or our Services following the posting of changes constitutes your acceptance of such changes.
Individuals with Disabilities
If you have a disability and need access to our privacy policy in a different format, please:
Email us at: customerservice@priceselfstorage.com
Write us at:
P.O. Box 27615
San Diego, CA 92198
Contact Us
If you have any inquiries regarding our Privacy Policy, you may:
Email us at: customerservice@priceselfstorage.com
P.O. Box 27615
San Diego, CA 92198
Multi-State Consumer Data Protection Act Notice Texas And Nebraska:
This Notice provides additional information to Nebraska (Nebraska Data Privacy Act, NDPA) and Texas (Texas Data Privacy and Security Act, TDPSA) privacy laws.
The Notice below applies only to residents of Nebraska and Texas. Please visit our Privacy Policy (“Policy”) for more information. Any capitalized terms undefined in this Notice have the same definition as the Policy.
Right to Confirm, Access, or Data Portability
You have the right to confirm whether or not we are processing your personal data and to access such personal data in a portable and, to the extent technically feasible, readily usable format that allows you to transmit the data to another controller without hindrance, where the processing is carried out by automated means.
We have collected the categories of Personal Information about Nebraska and Texas consumers as described in this Notice in Annex 1. To review these categories, click here
Information Sold or Used for Targeted Advertising
We share for targeted advertising purposes the following categories of Personal Information for Targeted Advertising (See Annex 1 for further details):
• Personal Identifiers
• Commercial Information
• Internet/Network Activity
• Click here if you would like to opt out of targeted advertising, please click here
Right to Request Deletion
You have the right to request the deletion of your personal data provided by or obtained about you (“Request to Delete”), subject to certain exceptions permitted by law.
Right to Correct
You have the right to request that we rectify inaccurate information about you.
Right to Opt Out of Data Processing for Targeted Advertising
We share for targeted advertising purposes the following categories of Personal Information for Targeted Advertising (See Annex 1 for further details):
• Personal Identifiers
• Commercial Information
• Internet/Network Activity
• Click here if you would like to opt out of targeted advertising, please click here
Right to Opt out of Profiling
.
You have the right to opt out of the processing of your personal data for purposes of profiling in furtherance of decisions that produce legal or similarly significant effects (“Request to Opt Out of Profiling”). We do not process your personal data for profiling purposes.
How to Make Your Requests to Confirm, Access, Data Portability, Correct, and Delete
You can make a Rights Request in the following ways:
• Enter your request here
• You may also email us at customerservice@priceselfstorage.com
• You may also make a request by phone by contacting us at 855-930-2560
We will acknowledge your Request within 10 days and will attempt to respond substantively within 45-90 days.
You must provide sufficient information to allow us to verify that you are the person about whom the personal information was collected and must contain sufficient detail to allow us to properly understand, evaluate and respond to your request. If we cannot verify your identity, we will not be able to respond to your request.
Once we receive your Request, we will begin the process to verify that you are the person that is the subject of the request (the “Verification Process”). The Verification Process consists of matching identifying information provided by you with the information we have about you in our records. You will be asked to provide us with two or three pieces of information that will help us to verify your identity. We will retain correspondence, documents and information related to any Request to Know, Request to Delete, or Request to Opt-Out for 24 months as required by law.
Cookies
As explained in our “Cookies” section (here), you can opt out of cookies using your browser. You may also exercise your right to opt-out of cookies using our Cookie Preference Center (here).
Please Note:
• Opt-outs are device and browser based. You must opt out on each device and each browser where you want your choice to apply.
• Opt-outs maybe stored via cookies. If you clear cookies, your opt-out may no longer be valid and you must opt out again where you want your choices to apply.
• We may still share your Personal Information with our service providers that help us perform functions that are necessary for our business such as vendors that host our Site, analytics processors, etc. These entities are contractually obligated to keep this information confidential and not use it for any purpose other than for the services they provide to our business.
• You may still receive ads from us that are not tailored to your
Additional Options to Opt Out of Sale or Targeted Advertising
You have controls and choices with respect to collection and use of your data by third parties. These are summarized for you below. We do not control or maintain opt-out mechanisms for third party companies and are not responsible for their operation.
Advertising Opt-Out
You can opt out of sharing your data with third-party companies engaged in targeted advertising including social networking sites such as Google and Facebook as follows:
Google Opt-Out
If you would like to opt out of Google Analytics and Ads, you can. If you are on the web, you can opt out of Google Analytics by installing Google’s Opt Out browser add on here, and you can opt out of interest-based Google ads using this link here.
Facebook Ad Preferences
To understand more about Facebook advertising and manage your preferences, please visit [Facebook Ads. Login to Facebook and go to Settings > Ads > Ad Settings (web) or Ad Preferences > Ad Settings (app) for more information.]
Right to Non-Discrimination for Exercising Consumer Privacy Rights
You have the right not to receive discriminatory treatment for exercising your privacy rights , including by exercising the rights specified herein. As the Right to Non-Discrimination is effective across the board, there is no specific “request” that you need to make in order to exercise this right.
Authorized Agent
You may designate an authorized agent to make a request on your behalf to opt out of the sale of personal information.
Authorized agents may make requests under the TDPSA and NDPA on behalf of consumers by emailing customerservice@priceselfstorage.com. We will require authorized agents to provide proof of the consumer’s consent to and designation of the authorized agent for purpose of making the request, and will require authorized agents to provide information necessary to verify the identity of the consumer who is the subject of the request. We may also require that a consumer verify his or her own identity directly with us before we respond to an authorized agent’s request.
Right to Appeal
You have the right to appeal our decision to deny any of your privacy rights requests above. Within 60 days of receipt of your appeal, we will inform you in writing of any action taken or not taken in response to the appeal, including a written explanation of the reasons for the decisions.
Nebraska residents, if your appeal is denied, you may submit a complaint to the Nebraska Attorney General by clicking here.
Texas if your appeal is denied, you may submit a complaint to the Colorado Attorney General by clicking here.
Making an Appeal
You can make a Rights Request in the following ways:
• Enter your request here
• You may also email us at customerservice@priceselfstorage.com
• You may also make a request by phone by contacting us at 855-930-2560
Retention of Personal Information
We will retain your Personal Information for as long as it is necessary for the purposes set out in the Privacy Policy and to the extent necessary to comply with our legal obligations (for example, if we are required to retain your Personal Information to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.
Annex 1: Collection, Use, and Disclosure of Personal Information in the Past 12 Months
The below chart lists the categories of Personal Information that we have collected about and from California Consumers and the categories of third parties with whom we disclose, sell, or share that information during the 12 months preceding the Effective Date.
Category of Personal Information
Business or Commercial Purpose for Collection and Use
Categories of Third parties to Whom Information may have been disclosed
Personal Identifiers
Examples: real name; alias; postal address; telephone numbers; unique personal identifier; online identifier Internet Protocol Address; email address; account name, and other similar identifiers.
California Consumers, Third-Party Reservation Companies, Analytics Companies, Social Media Networks, Digital Advertising Companies
Information is collected and used for the following purposes:
• Confirming your identity
• Providing, developing, maintaining, and improving our products and Services (e.g. evaluating the performance of our staff, assessing the quality of our products and Services, and helping us improve our websites, processes, and facilities)
• Processing and fulfilling a request or other transaction submitted to us
• Confirming eligibility for and processing and fulfilling discounts, special pricing, and rebates
• Processing payments
• Completing reservation or rental of storage units
• Completing sales of boxes, moving supplies or any other products
• Completing contracts as well as any disclosures or other documents required by law.
• Allowing creation of and access to an online customer portal
• Administering sweepstakes, events, special offers, special pricing, discounts, and promotions
• Communicating with you (e.g. for customer service purposes, to discuss billing or payments, or to notify you about past-due payments, liens or auctions relating to your storage unit)
• Providing personalized products and Services, including content, ads and in-store offerings
• Marketing and advertising our products and Services as well as those of affiliated companies, business partners, and other third parties
• For research and analytical purposes (e.g. identifying trends and effectiveness of marketing campaigns)
• For our business operations (e.g. auditing and reporting)
• Coordinating and facilitating events
• Complying with our legal obligations
• Promoting safety, integrity and security, including detecting and preventing fraud
• Protecting our legitimate business interests and legal rights
Marketing Companies, Computer Software Companies, Technology Service Providers, Professional Service Firms, Digital Advertising Providers, Data Management and Storage Companies, Reputation Management Companies, Data Analytics Companies, Call Center Companies, Third-party Reservation Companies, Payment Processing Companies, Social Media Companies, Credit Reporting Companies, Collections Agencies, and Third parties Designated by the Consumer.
Y. To opt out of selling or sharing, please click here
Sensitive Personal Information
Examples include: Drivers licenses; Passports; facial imaging; SSNs; Bank information; insurance information containing the same
You when you submit an application to engage in our Services
Information is collected and used for the following purposes:
• Confirming your identity
• Providing, developing, maintaining, and improving our products and Services (e.g. evaluating the performance of our staff, assessing the quality of our products and Services, and helping us improve our websites, processes, and facilities)
• Processing and fulfilling a request or other transaction submitted to us
• Confirming eligibility for and processing and fulfilling discounts, special pricing, and rebates
• Processing payments
• Completing reservation or rental of storage units
• Completing sales of boxes, moving supplies or any other products
• Completing contracts as well as any disclosures or other documents required by law.
• Allowing creation of and access to an online customer portal
• For our business operations (e.g. auditing and reporting)
• Coordinating and facilitating events
• Complying with our legal obligations
• Promoting safety, integrity and security, including detecting and preventing fraud
• Protecting our legitimate business interests and legal rights
Technology Service Providers, Call Center Companies, Third-party Reservation Companies, Payment Processing Companies, Credit Reporting Companies, Collections Agencies, and Third parties Designated by the Consumer.
Commercial information:
Examples: records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies
California Consumers, Third-Party Reservation Companies, Analytics Companies, Social Media Networks, Digital Advertising Companies
Information is collected and used for the following purposes:
• Confirming your identity
• Providing, developing, maintaining, and improving our products and Services (e.g. evaluating the performance of our staff, assessing the quality of our products and Services, and helping us improve our websites, processes, and facilities)
• Processing and fulfilling a request or other transaction submitted to us
• Confirming eligibility for and processing and fulfilling discounts, special pricing, and rebates
• Processing payments
• Completing reservation or rental of storage units
• Completing sales of boxes, moving supplies or any other products
• Completing contracts as well as any disclosures or other documents required by law.
• Allowing creation of and access to an online customer portal
• Administering sweepstakes, events, special offers, special pricing, discounts, and promotions
• Communicating with you (e.g. for customer service purposes, to discuss billing or payments, or to notify you about past-due payments, liens or auctions relating to your storage unit)
• Providing personalized products and Services, including content, ads and in-store offerings
• Marketing and advertising our products and Services as well as those of affiliated companies, business partners, and other third parties
• For research and analytical purposes (e.g. identifying trends and effectiveness of marketing campaigns)
• For our business operations (e.g. auditing and reporting)
• Coordinating and facilitating events
• Complying with our legal obligations
• Promoting safety, integrity and security, including detecting and preventing fraud
• Protecting our legitimate business interests and legal rights
Marketing Companies, Computer Software Companies, Technology Service Providers, Professional Service Firms, Digital Advertising Providers, Data Management and Storage Companies, Reputation Management Companies, Data Analytics Companies, Call Center Companies, Third-party Reservation Companies, Payment Processing Companies, and Social Media Companies
Internet or other electronic network activity information:
Examples: browsing history; search history; and information regarding a consumer’s interaction with an Internet Web site, application, or advertisement.
California Consumers, Third-Party Reservation Companies, Analytics Companies, Social Media Networks, Digital Advertising Companies, Cookies and Collection Technology
Information is sold/shared for the following purposes:
• Providing personalized products and Services, including content, ads, and other offerings
• Marketing and advertising our products and Services as well as those of affiliated companies, business partners, and other third parties
Information is collected and used for the following purposes:
• Providing, developing, maintaining, and improving our products and Services (e.g. assessing the quality of our products and Services and helping us improve our websites, processes, and facilities)
• Processing and fulfilling a request or other transaction submitted to us
• Confirming eligibility for and processing and fulfilling discounts, special pricing, and rebates
• Processing payments
• Completing reservation or rental of storage units
• Completing sales of boxes, moving supplies or any other products
• Completing contracts as well as any disclosures or other documents required by law
• Allowing creation of and access to an online customer portal
• Administering sweepstakes, events, special offers, special pricing, discounts, and promotions
• Providing personalized products and Services, including content, ads and in-store offerings
• Marketing and advertising our products and Services as well as those of affiliated companies, business partners, and other third parties
• For research and analytical purposes (e.g. identifying trends and effectiveness of marketing campaigns)
• For our business operations (e.g. auditing and reporting)
• Coordinating and facilitating events
• Complying with our legal obligations
• Promoting safety, integrity and security, including detecting and preventing fraud
• Protecting our legitimate business interests and legal rights
Marketing Companies, Computer Software Companies, Technology Service Providers, Professional Service Firms, Digital Advertising Providers, Data Management and Storage Companies, Reputation Management Companies, Data Analytics Companies, Call Center Companies, Third-party Reservation Companies, Payment Processing Companies, and Social Media Companies
Y. To opt out of selling or sharing, please click here
Geolocation data (not within 1,750 feet):
Examples: the geographic location (latitude and longitude) of an Internet-connected device such as a cell phone, tablet or computer or any other device connected to the internet and used to visit our Websites or use our Software. If we do collect specific geolocation (within 1,750 feet) using location services, we will confirm and obtain your consent beforehand.
Analytics Companies, Cookies and Collection Technology
Information is collected and used for the following purposes:
• Helping us improve our websites, processes, and facilities
• Administering sweepstakes, events, special offers, special pricing, discounts, and promotions
• Providing personalized products and Services, including content, ads and in-store offerings
• Marketing and advertising our products and Services as well as those of affiliated companies, business partners, and other third parties
• For research and analytical purposes (e.g. identifying trends and effectiveness of marketing campaigns)
• For our business operations (e.g. auditing and reporting)
• Coordinating and facilitating events
• Complying with our legal obligations
• Promoting safety, integrity and security, including detecting and preventing fraud
• Protecting our legitimate business interests and legal rights
Marketing Companies, Computer Software Companies, Technology Service Providers, Professional Service Firms, Digital Advertising Providers, Data Management and Storage Companies, Reputation Management Companies, Data Analytics Companies, Call Center Companies, Third-party Reservation Companies, Payment Processing Companies, and Social Media Companies
Business-to-Business Information
Business partners, vendors, distributors, suppliers, service providers, contractors, or other entities with which we have a business relationship or potential business relationship
Internal purposes, including to contact you, send and receive information, and otherwise facilitate a business relationship
We do not disclose this information outside our business relationship without your consent.